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FAQ

ORDER STATUS

ORDER BEING PREPARED :
The order has been confirmed and we have already sent a confirmation email with the Order Number.

ORDER HAS SHIPPED :
As soon as the order is shipped from our warehouse, we will send you a confirmation email with the Tracking Number to track the delivery.( Ship by International Post Service take app 14 -18 days)

It is possible to check the order status at any time by entering the Order Number in the Follow your Order page. Registered users can also find all information related to their orders in the My Account area.

CAN I CANCEL MY ORDER ?
We are sorry, but once an order has been confirmed, it is processed automatically and cannot be canceled. The package can be returned as indicated in our Rerurn Policy .

HOW DO PROMOTIONAL CODES WORK ?
To take advantage of a promotion, enter the code in the appropriate field at checkout and click “Apply”. Only one Promotional Code can be used for each order. If the code does not work please double check the dates of the promotion and which products and categories it can be applied to from the newsletter.

HOW ORDERING TO SITE  ?
To make purchases on Our Site it is  necessary to register. 
Item search .To easily browse our catalog, select a category from the navigation menu. If you wish to find something more specific, use our filters or the website search option.

PRODUCT INFORMATION 
On each product page, you will find all available sizes and colors, a description and the composition of the item. Click on the product image to zoom in and see all of the details.

CAN I CHANGE MY ORDER AND ADD OTHER PRODUCTS OR REMOVE THEM ?
Unfortunately not. Each order is processed automatically and once it has been confirmed, it is not possible to modify the details.

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